Frequently Asked Questions
Products and services
Can we come and have our bike adjusted in store?
Absolutely, we offer repair, maintenance and
bike customization. Simply make an appointment with
us via our Contact page.
Do you offer products for beginners and/or children?
Certainly! We have a variety of specially designed bikes
for juniors as well as options for beginners. Our team
of specialists can help you find the ideal bike that meets
your comfort level and your expectations.
Can you help me choose the right bike size?
Yes, it is possible! The right bike size is essential for the
comfort and performance. Our knowledgeable staff will help you
find the right bike size based on your height, your
morphology and your preferences.
Do I need an appointment for my bike service or test rides?
We strongly encourage our clients to make an appointment for the
workshop interviews and bike tests in order to benefit from a
personalized attention and service. You can do this through our
Contact page.
Shipping and returns
What is the store's return policy?
We accept returns within
30 days after purchase for all new items in their original condition.
original packaging and in the same condition in which they were
been purchased. Shipping costs are non-refundable. Bicycles
and bicycle frames are not refundable but can be
returned for store credit.
Return costs are the responsibility of the buyer.
Clearance items are final sale.
What are the shipping and delivery costs?
For orders under $150
(before taxes), shipping costs to Canada are $15.
Orders of $150 and over are eligible for free shipping.
For oversized items, the shipping charge is $50.
For discounted bikes, shipping costs are $195.
Deliveries to the United States are made at the carrier's expense.
We do not ship bikes outside of Canada
Payment
What payment methods are accepted in store?
We accept cash, Visa debit and credit cards,
Mastercard and American Express for in-store purchases.
Are there any promotions or loyalty programs?
Yes! We offer a 15% discount on the first order to
customers who sign up for our newsletter. In addition, the
store regularly organizes sales on all kinds of items,
Take a look at our current selection of products on sale!
Your questions?
Haven't found answers to your questions?