SHIPPING, DELIVERY AND RETURN POLICY at epic

SHIPPING POLICY 
In Canada

Orders under $150 (before tax): $15

Orders over $149 (before tax): FREE

Oversized* $50

Bike / Bike frames full price: Free

Bike/ Bike frame on discount : 195$

In Store pick up
FREE

*Oversized items:  Include wheels, floor pumps, rims, work stands, car racks,
forks, and various other items.

**Please note: 
a) Multiple items in each category incur a charge per item.
b) In stock bikes are fulfilled within 3 business days. 
c) In-stock orders will be fulfilled within 1 business day.

RETURN POLICY

Return address: 

Epic Bike Store

195 rue Industrielle, Suite 101

Beaupré, QC, Canada

G0A 1E0

We offer a 45-day return period after the date of purchase on all new items in their original packaging in the same new condition as you received them.

If you are unsure of the condition of your items please contact us before shipping.
a) Complete bikes and frames are only eligible for store credit.
b) Returned items must be new. Items that have been installed, used or are not in new condition are not eligible for a return. At our discretion, we may return items that have been used. If applicable, you may be eligible for store credit less a 15% handling fee.
c) We will not refund the shipping cost of the original purchase, only the value of the returned merchandise.
d) Clothing, accessories, shoes and helmets that have been worn and no longer have their original labels will not be accepted by our return policy and will be returned to you.
e) In an effort to expedite the process, we will treat exchanges as a return. Please contact us and we will send you a replacement item immediately. The refund of the original item will be made upon receipt of the item with us.
f) Buyer is responsible for shipping costs for returns.

In the event that you feel that an error has been made on our part or that the item has been damaged during shipping, please contact us and we will be happy to find a quick solution with you. If the error turns out to be on our side, we will send you a prepaid return label and process the refund on the spot.

At Epic, we make it our business to make your customer experience enjoyable. We will always be available to help you so do not hesitate to contact us. We understand that some situations are unique.

Didn't find the solution you were looking for? contact us For any questions or disputes, you agree to contact us in a timely manner at the following email address: info@epicbikestore.com