Shipping & Returns
SHIPPING, DELIVERY AND RETURN POLICY at epic
SHIPPING POLICY
In Canada
Orders under $100 (before tax)
$15
Orders over $100 (before tax)
FREE
Oversized* $40
Bike / Bike frames
150$
In Store pick up
FREE
*Oversized items: Include wheels, floor pumps, rims, work stands, car racks,
forks, and various other items.
**Please note:
a) Multiple items in each category incur a charge per item.
b) In stock bikes are fulfilled within 3 business days.
c) In-stock orders will be fulfilled within 1 business day.
RETURN POLICY
We offer a 45-day return period after the date of purchase on all new items in their original packaging in the same new condition as you received them.
If you are unsure of the condition of your items please contact us before shipping.
a) Complete bikes and frames are only eligible for store credit.
b) Returned items must be new. Items that have been installed, used or are not in new condition are not eligible for a return. At our discretion, we may return items that have been used. If applicable, you may be eligible for store credit less a 15% handling fee.
c) We will not refund the shipping cost of the original purchase, only the value of the returned merchandise.
d) Clothing, accessories, shoes and helmets that have been worn and no longer have their original labels will not be accepted by our return policy and will be returned to you.
e) In an effort to expedite the process, we will treat exchanges as a return. Please contact us and we will send you a replacement item immediately. The refund of the original item will be made upon receipt of the item with us.
f) Buyer is responsible for shipping costs for returns.
In the event that you feel that an error has been made on our part or that the item has been damaged during shipping, please contact us and we will be happy to find a quick solution with you. If the error turns out to be on our side, we will send you a prepaid return label and process the refund on the spot.
At Epic, we make it our business to make your customer experience enjoyable. We will always be available to help you so do not hesitate to contact us. We understand that some situations are unique.
Didn't find the solution you were looking for? contact us For any questions or disputes, you agree to contact us in a timely manner at the following email address: info@epicbikestore.com
PAYMENT & REFUND
When you make a purchase on the site, you agree to provide a valid payment instrument. Pay attention to the details of the transaction since the total price may include taxes, fees and shipping costs for which you are responsible.
When you provide us with a Payment Instrument, you represent that you have permission to use that Payment Instrument. When you make a payment, you authorize us and the payment service we use to load the full amount to the payment instrument you have designated for the transaction. You also authorize us to collect and record this payment instrument as well as any other information related to the transaction.
If you are paying by debit or credit card, we may obtain a pre-authorization from the card issuer for up to the full amount of the transaction. If you choose to void a transaction before it is completed, the funds used for the pre-authorization may not be immediately available in your account.
We reserve the right to cancel any transaction if we believe the transaction violates these Terms of Service or if we believe that by doing so we can prevent financial loss.
In order to prevent financial loss, we may contact the issuer of your payment instrument, law enforcement authorities or any affected third parties (including other users) and may share details of any payment with which you are associated if we believe that such action may prevent financial loss or a violation of the law.
1. SALE OF PRODUCTS AND/OR SERVICES
We may sell goods or services. We are committed to being as accurate as possible in all information about goods and services, including product descriptions and product images. However, we do not guarantee the accuracy or reliability of any product information and you acknowledge and agree that the purchase of such products is at your own risk.
You agree to provide payment for all items you may purchase on the Site, and you acknowledge and agree that prices are subject to change.
When you purchase a physical product, you agree to provide us with a valid email address and shipping address as well as valid billing information.
We reserve the right to refuse or cancel an order for any reason, including an error or omission in the data you provide to us. If applicable, if payment has already been processed, we will issue a refund of the purchase price. We may require additional information from you before confirming the sale and we reserve the right to place any additional restrictions on the sale of our products.
For the sale of physical goods, we may pre-authorize your debit or credit card at the time you place the order, or we may charge your card at the time the order is shipped. You agree to monitor your Payment Instrument. Shipping and delivery costs and expected delivery dates are subject to change due to unforeseen circumstances.
If you are not satisfied with a good that you have purchased on our site, you can proceed as follows:
We offer a 30-day product return or refund policy after purchase.
Note that only items that are new and in their original packaging will be eligible for a return.
For any returns or refunds, please contact us by email at info@epicbikestore.comREFUND
For more details on returns and refunds, see the Shipping and Returns section of our site.
2. ADDITIONAL QUESTIONS AND INFORMATION
For any questions or for more information, please contact us at the following address: info@epicbikestore.com